Shipping and Returns
Customers in the UK Prices do not include VAT. This is displayed at the checkout. Postage and Packing to mainland UK is dependent on weight. The minimum charge is £12.50 + vat.
Customers in the rest of the EC
Shipping is calculated by the weight of the products. Shipping charges will be shown at the checkout when VAT is also shown.
Non-bespoke goods are normally despatched within 3 working days. Where we supply bespoke goods we will agree a delivery date. If we cannot deliver the goods on time for any reason we shall tell you immediately. If we cannot agree on another delivery date we will offer you a full refund.
You have a right to cancel this contract from the date of the contract and up to 7 days after receiving the goods. We shall return your money within 30 days of the cancellation. You will have to pay the cost of returning the goods.
Please note that if you order bespoke products they are strictly non-returnable and non-refundable unless the goods are faulty. See: Clause 9 of our Terms and Conditions.
4. Faulty Goods.
See: Clause 9 of our Terms and Conditions.
5. Customer Services
To telephone customer services please call +44 (0) 1737 240479 and ask for Customer Service. Calls are charged at standard rates.